Help center
Contact our team about the issue you want resolved
Email support@candymail.ai with the relevant account or item reference and a clear description of the outcome you are requesting. Technical errors, payments and content concerns need different details. Keep the message focused and leave out credentials and unrelated private records.
On this page
Describe the step that failed
For technical help, identify the account, device, browser and precise on-screen error. Include the approximate time and say whether one companion or several features are affected. Explain what you did immediately before the result rather than describing the whole service as unavailable without a comparison.
For a missing generation, check the original output and status before paying again. Send the selected character, action, quantity and request reference so that the first attempt can be distinguished from any later submission.
Connect a payment enquiry with its receipt
Give the transaction date, amount and receipt or payment reference. Say explicitly if you want a refund assessed; cancellation alone does not make that request. A token-pack purchase and membership payment also have different conditions, so identify which one is concerned.
Use limited card-identification details only if needed for the investigation. Never email a complete number, security code, banking login, account password or recovery token. Secret information is not a useful substitute for the original transaction reference.
Identify the material for privacy or content review
State the concern in the subject and identify the material or account information involved. A reference and cropped, non-sensitive screenshot may be sufficient. Do not attach unrelated private exchanges or redistribute disputed material publicly as proof of the report.
Explain what you want located, reviewed, corrected or removed. Keep billing questions connected to payments and content concerns connected to the actual material. A fictional response in chat is not evidence that our team has received or decided the request.
Use our registered details for company correspondence
Our operating company is EverAI Limited, registered in Malta under C107181. The postal address for correspondence is 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.
For an account enquiry, use support@candymail.ai and retain the relevant reference. A conversation with a companion or a post in a simulated room is not the administrative support route. Send only the details needed for the issue and keep the response for any follow-up.
Your questions
Where do I send account-support email?
Write to support@candymail.ai with the registration and issue you want investigated. Include a useful non-secret reference and the observed error or payment details. Passwords, complete card information and recovery codes should never be part of the request.
Who is the registered company behind the service?
EverAI Limited operates our service and is registered in Malta as C107181. Use the listed Santa Venera postal address for company correspondence. A companion profile and its fictional messages are separate from that operator information.
Which details help with a sign-in error?
Identify the registered email, original sign-in method, device, browser and exact error. For recovery, contact us from the registered address where possible. Explain the sequence of attempts without disclosing the password or authentication codes you are protecting.