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Look for the kind of item you saved
A character bookmark, an account conversation and a generated file live in different places. Saving a profile gives you a way back to the companion, not a combined archive of its messages and media. Start with what the original action saved or created.
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Use the collection for browser-held profile references
Save character keeps a reference in the browser used for that action. Revisit the companion through the collection, but use the relevant account for the exchange itself. A favourite is not a copy of all messages or an entitlement to every feature associated with the portrait.
A new browser, private session or cleared site storage may have a different local list. That can explain missing bookmarks without implying that account purchases were deleted. Note which browser you originally used before trying to recover the list elsewhere.
Return to the tool or thread that produced media
Completed Build Your Video output belongs in My Generations for the submitting account. For pictures, inspect the generating tool or conversation and its available collection or download controls. The source of the result matters more than the companion's presence in a favourites list.
A prepared pack is another kind of item. Saving its character does not buy the pack or put associated media in your downloads folder. Keep the account, original request and purchase reference connected when tracing something you expected to find.
Identify the first request before creating another
If a result is missing, compare the current login with the one that submitted it and inspect the status. Pending generation, a missing file and an unlock-access problem require different follow-up information. Do not assume another paid attempt will retrieve the first.
Keep the companion, submission time, quantity and error wording. Check the original result and confirmation before spending tokens again. Those references let support locate the affected action without needing your entire chat history or secret credentials.
Verify a local file and its permitted use
When a download is offered, locate the browser's destination and open the saved file while the source remains available. A local picture or clip is not an export of account preferences or the conversation that led to it. Keep any important records separate.
Downloading does not grant blanket redistribution or commercial rights. Read the applicable usage conditions and avoid placing disputed material or private third-party information in shared folders. Access, storage and rights are separate questions.
Your questions
Does saving a character include our transcript?
The saved object is a browser reference to the profile. It does not copy the exchange or create an account-history backup. Locate the conversation through the relevant registration rather than relying on the collection to preserve it.
Where are completed Build Your Video results?
Check My Generations in the account that submitted the request. Compare the login and original confirmation if the result is absent. Another registration and an uncompleted generation are different possibilities, so identify the first request before paying to repeat it.
Do my favourites automatically move between browsers?
Local entries belong to the storage where they were saved. Another browser or private session may not share them, and clearing site data can remove the list. They are not a portable transcript archive or a copy of all purchases.