Experiences
Hear a reply or start a supported audio call
Voice playback and a microphone conversation are different uses. First check the selected companion's options and your account access, then read the charge for that audio action. A playable message does not establish calling support, unlimited minutes or a camera connection.
On this page
Choose listening or speaking before changing permissions
A voice reply needs working speakers or headphones. A supported call also needs microphone input and an available call control. Browse the profile and chat for those controls rather than assuming every companion with a voice setting offers the same audio session.
Read any access condition before starting. The visual category is not an audio entitlement, and finding a spoken reply on one profile does not confirm identical calling features on another. Confirm the companion, account and device together.
Read the rate attached to the session
The documented three-token-per-minute figure is a beta example, not a permanent rate for every call. Use the amount currently shown for the session you are about to open. Decide whether the remaining balance covers the time you intend to spend before accepting the charge.
Premium's 100 monthly tokens and Plus's 330 fund eligible media actions, not a universal number of free call minutes. Ordinary paid text access and audio spending remain separate. A subscription or a voice-message option alone does not remove the displayed session cost.
Check browser input and phone permissions
Grant microphone access only when you choose a supported action that needs you to speak. On a phone, a site permission and the browser's device-level permission can both affect input. A successful audio playback does not prove that microphone access is working.
- Open the site permission entry in the browser used for the account.
- Allow microphone input for the supported call you intend to make.
- Check the phone's microphone permission for that browser, if applicable.
- Refresh the session and verify the intended audio input device.
Diagnose the direction in which audio is failing
If you cannot hear anything, inspect output volume, the selected speaker or headset and browser sound settings. If the session cannot hear you, check microphone permission, the chosen input and whether another application is using the device. Those are different faults and should not be reported as one indistinct audio problem.
For support, identify the companion, browser, device and whether playback or microphone input failed. Avoid sending private recordings unnecessarily. A supported audio call remains an AI experience; video generation and interactive scene menus are separate tools.
Your questions
How do I know a character can take a call?
Look for the call control on that companion in your account and read its access and rate confirmation. A catalogue description, portrait or voice-message player does not by itself confirm that calling is available with the same character or membership.
Do I need to allow my microphone for playback?
No. Listening uses audio output. Grant input permission when you choose a supported microphone action, not merely to play a received message. If playback is silent, begin with the volume and speaker route rather than changing unrelated camera permissions.
Does an audio call include live video?
It does not establish camera support. The calling format uses microphone conversation, while scene interactions and generated clips have different inputs and controls. Inspect the selected feature instead of treating all motion, voice and camera terms as one connection.