Read the policy that applies to the action you plan

Personal account use and administrative changes

Keep your login private and use your own registration and payment details. Our access is personal and non-transferable, and companion dialogue is fictional AI entertainment rather than a real person's advice or commitment. Do not share or sell the registration as a substitute for somebody else's account.

Use the specific controls for cancellation or deletion. Stopping another renewal and permanently removing account access have different consequences, and a character saying it performed either action does not make the account change.

Content permission and information handling

Consider age, consent, privacy and rights before supplying material or requesting output. Fictional settings and illustrated characters do not exempt a subject from the content rules. Access to an image or likeness is not blanket permission for unrelated reuse.

The privacy terms concern information processed in conversations as well as visible profiles. A private-looking interface does not establish zero provider access. Use invented role details where possible and keep credentials and unnecessary sensitive records outside the exchange.

Purchases, renewal and repayment requests

Check the full collected amount, term and renewal conditions before paying. A monthly equivalent can represent a longer term charged together. Media access and token charges also need their own review rather than being inferred from unlimited ordinary paid text.

Keep receipts and the appropriate confirmations. Cancellation stops future renewal; a refund request identifies a previous transaction for assessment. Account deletion and browser cleanup are other actions and should not be treated as automatic repayment instructions.

Ask a concrete policy question

Identify the account, material or purchase concerned and explain the review or change you want. A relevant reference lets support find the issue without exposing unrelated private context. Use a non-sensitive screenshot only when it adds information.

Policy and payment decisions come from the support process, not companion dialogue. Email support@candymail.ai with the necessary details and no passwords, recovery codes or complete card numbers. Retain the relevant correspondence if you need to follow up.

Your questions

Which policies matter when I request an image?

Check the subject and supplied material against age, consent and rights requirements, inspect the feature's account and token conditions, and consider privacy processing for any personal data. One permission does not remove the others or grant unrestricted reuse.

Who should answer a real account-policy question?

Use our support channel and provide the account or transaction reference relevant to the issue. A character's fictional reply cannot issue an administrative decision, verify a payment change or establish that a policy review has concluded.