Memberships
Identify a payment before changing the account
Our card-subscription descriptor is EverAI. Match the bank entry with the receipt, amount and date from the account that made the purchase. A character name is not the statement wording to look for, and the descriptor alone does not tell you whether the transaction bought membership or tokens.
On this page
Compare the receipt with the full amount collected
A three-month or annual membership is charged for its term, even if an offer displays a lower monthly equivalent. Use the term's collected amount when matching it with a bank entry. A separate token pack can create another payment with a different purpose.
The EverAI wording does not erase the transaction from financial records. Your provider and bank retain their own records, and other payment routes can show different descriptors. Use the receipt and payment reference rather than assuming one statement name applies to every method.
Use the methods actually offered at checkout
Available routes can include credit or debit cards, cryptocurrency, Apple Pay, Google Pay and bank-transfer providers such as Volt or Pix. Location and transaction type affect the choices displayed. The checkout for your purchase is the relevant list, not another service's accepted methods.
Do not assume PayPal, gift cards or a preferred wallet will be present. Inspect the options before paying and choose an offered route. A method available to somebody elsewhere does not establish availability or identical processing for your account.
Manage a stored card without confusing it with renewal
Go through Profile, Subscription and Payment Method to inspect stored options. The trash control removes an additional payment method. An active subscription must retain at least one method, so deleting an extra card is not a way to erase every payment option or stop the plan.
To prevent renewal, use Unsubscribe and finish its confirmations in the subscription settings. Editing stored payment information and cancelling membership are different actions. Check the final subscription status rather than treating the disappearance of an extra card as cancellation.
Keep a payment enquiry focused and secure
For an unfamiliar or duplicate charge, send the subscribed email, date, amount and receipt or transaction reference to support. If card identification is requested, the last four digits are enough; never send the complete number or card security code.
Keep banking logins, passwords and authentication codes outside the enquiry. If you believe a payment was unauthorised, also use your payment provider's secure contact route. Describe what you observed without exposing unrelated financial records or repeating the purchase to test it.
Your questions
Why is EverAI on my card statement?
That is the descriptor used for our card subscription payments. Compare its amount and date with the receipt from the subscribed account. A different payment route may use other wording, so the transaction reference is more useful than a companion name.
Can I pay through PayPal?
Check the payment options offered for your location and selected purchase. We do not promise PayPal for every checkout. If the method is absent, use an available route rather than assuming it can be enabled because another service accepts it.
Does deleting an additional saved card stop renewal?
No. It changes stored payment methods, not the membership's recurring status. Complete Unsubscribe to stop the next renewal, then retain its final confirmation. An active subscription also requires at least one payment method to remain.